Products · 04 · Operations & Reporting
The whole property in one report.
Rooms, restaurants, spa and tour desk post to the same ledger, so revenue, payments and taxes reconcile without exports. Two audiences read it: management asks where the money comes from, reception asks what happens today.
Year to date · all outlets · updated 06:00
Total revenue €2.41M +11.4% Rooms €1.52M · F&B €0.62M · other €0.27M
ADR €148 +6.2% Against €139 last year
RevPAR €119 +9.1% Occupancy 80.4%
Spend per guest €64 +14.8% Outlet spend outside the room rate
Revenue by department Rooms · F&B · spa, tours and other
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Rooms Food and beverage Spa, tours and other
Revenue by source Every line traces back to a reservation, a ticket or a treatment. No manual consolidation.
Direct booking engine No commission · 34% of room nights Direct €518K
Booking.com Commission €68K recorded OTA €452K
Expedia Commission €31K recorded OTA €196K
Restaurant Bianca 31% charged to rooms POS €388K
Pool bar and terrace 64% charged to rooms POS €232K
Aurora spa 1,840 treatments SPA €164K
Tour desk Excursions and transfers TOUR €106K
Two audiences, one source of truth
The same numbers, read two ways.
Management Where the money comes from
- ✓Revenue by department, outlet, channel and rate plan
- ✓ADR, RevPAR and occupancy against last year
- ✓Spend per guest across rooms, F&B, spa and tours
- ✓Taxes, city tax and commission ready for accounting
Reception What happens today
- ✓Arrivals with ETA, departures with balance
- ✓Rooms not yet clean, blocked or under maintenance
- ✓Open tasks by department, with who is on shift
- ✓Unpaid folios and pre-authorisations to take
Task management
From inbox to done, with less typing.
Requests arrive by e-mail, chat and phone. The system proposes the task with a department, room and deadline; a person confirms it.
Proposed 4
Cot for one infant, room 101 From e-mail · Weber Housekeeping
Table for four, 20:00 on 17 March From e-mail · Weber Restaurant
Airport transfer, Friday 06:00 From chat · room 302 Tour desk
Assigned 5
Two extra towels to sun bed 12 Pool attendant · due 11:15 Guest
Fix shower head, room 207 Plumber · today 13:00 Maintenance
Anniversary setup, room 302 Housekeeping · before 21:00 Guest
Overdue 3
Breakfast complaint, room 118 F&B manager · due 09:00 Escalate
Pool water check Recurring · daily 08:00 Recurring
Done today 17
Late checkout confirmed, room 214 Front desk · 09:12 Closed
Krka excursion places held ×2 Tour desk · 08:40 Closed
Rooms 201–206 inspected Supervisor · 09:40 Closed
Nothing is only in an inbox — a request without a task does not existRoles decide visibility — housekeeping sees rooms, not ratesRecurring work included — pool checks, filters, licences
Workforce and tips
Hours and tips, handled where the work happens.
Staff clock in on the POS or the housekeeping app. The roster, overtime and tip split come out of the same record.
Roster · Saturday 18 on shift · 2 open slots
Ana Ruiz Front desk 07:00 – 15:00 Clocked in
Marta Sanz Restaurant service 16:00 – 24:00 Scheduled
Helena Vidal Bar 17:00 – 01:00 Scheduled
Petra Lang Spa therapist 10:00 – 18:00 Clocked in
Maria Costa Housekeeping 08:00 – 16:00 Overtime
Open slot Kitchen · grill 16:00 – 24:00 Unfilled
Overtime, night hours and holiday pay calculated per house rules · HR export ready.Tip pool · last night €412.00 3 outlets
Ana · service 8.0 h €128.00Marta · service 7.5 h €120.00Helena · bar 6.0 h €96.00Kitchen pool — €68.00
Split by hours worked, with a fixed share to the kitchen. Your rules, applied every night.Roles and permissions
A waiter sees the floor. A supervisor sees the outlet. A manager sees the property. Rates, discounts and voids are permissions, not habits.
Get in touch
Ask for a number and we will trace it.
Pick any figure in the report and we will follow it back to the reservation, the ticket or the treatment that produced it.