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Products · 03 · Guest Experience

One QR code for the whole property.

Guests scan once and reach every outlet: the restaurant menu, the pool bar, the spa treatment list and the tour desk. They order to the room, book a slot, ask a question in their own language and leave feedback that comes to you first.

How orders reach the kitchen →
Scan · order · charged

Three taps from a sun bed to the kitchen screen.

Room 214 · pool barDrinks & snacks
DrinksSnacksIce creamAperol spritzAperol, prosecco, soda · ×2€17.00Watermelon coolerNon-alcoholic€6.00Club sandwichServed until 18:00€12.00Olives and almondsSold out until 17:00Add to room bill · €23.00Sun bed 12 · delivery in ~8 min
01The guest scans

One code at the sun bed, the table or in the room. No app, no account, no password. The code knows where it is, so the order carries the location.

02Everything is in one place

Restaurant, bar, room service, spa and tour desk sit behind the same code, with opening hours respected per outlet.

03The bill goes to the room

Room and last name confirm the guest. The charge appears on the folio immediately, tagged with the outlet.

Digital menus

Menus that are never out of date.

The digital menu is the POS menu. Sold out at 21:00 means hidden at 21:00. Allergens, photos and descriptions live on the same item the kitchen prepares and the till charges.

Twenty languagesTranslated once, reviewed by you.Allergens per itemFilter the whole menu in one tap.Per-outlet menusBreakfast, terrace, bar, room service.No app to installA web page behind one QR code.
Menu editor · Restaurant BiancaLive on 3 QR codes
Grilled sea bassFish · gluten free · photoLive€32.00
Beef tartareRaw · egg, mustardLive€18.00
Burrata and tomatoDairy · vegetarianLive€14.00
Octopus saladSold out — hidden from the menu€21.00
Malvazija 0.75Wine list · 20 languagesLive€32.00
Breakfast buffetIncluded for half board guestsBoard€18.00
One price list. Kitchen, till, QR menu and room service read the same row.
Guest chat · Room 214Lindqvist · Swedish · staff reading in EnglishTranslated
Hej! Kan vi få två extra handdukar till poolen?Guest · Swedish · 11:04Hi! Could we get two extra towels for the pool?Shown to staff in EnglishOf course — the pool attendant is bringing them to sun bed 12 now.Ana, front desk · 11:05 · sent in SwedishTask created · Pool attendant · towels to bed 12 · due 11:15Automatic · closed 11:09
Original text kept beside the translation, always.
Live chat

Everyone writes in their own language.

Messages are translated both ways and the original text is preserved. A request becomes a task with a department and a deadline, so it does not live only in the conversation.

One inbox per propertyChat, e-mail and app requests together.Answers become tasksAssigned, timed and closed by staff.
Private reviews

Hear it from the guest before the internet does.

A low score creates a task while the guest is still on the property. Available to hotels and to standalone restaurants alike.

This month8.7/ 10 · 148 responses
Room and cleanliness9.1Staff9.4Restaurant8.6Spa8.9Breakfast7.4
Feedback needing action3 open · 1 guest still in house
Room 118 · in house until Friday5 / 10Kitchen

“Breakfast was cold and the coffee ran out twice before nine.”

Task created for the F&B manager · guest contacted within 20 minutes
Room 204 · checked out today7 / 10Housekeeping

“Great stay, but the room was not ready until late afternoon.”

Arrival-day cleaning order reviewed for the family category
Restaurant guest · terrace6 / 10Service

“We waited 25 minutes to order on a half-empty terrace.”

Compared with preparation times for that service · staffing adjusted
Happy guests get the public review link. Unhappy ones get a phone call first.
Behind one code

Order from anywhere on the property.

Orders land on the right kitchen screen; bookings land in the right diary; charges land on the folio.

Restaurant and bar

Menu by service, order at the table or to the sun bed, split bills.

→ kitchen screen
Room service

A separate menu with its own hours, delivered to the room.

→ folio
Spa and wellness

Treatment list with live therapist availability.

→ spa diary
Tour desk

Excursions, transfers and tickets with real capacity.

→ pick-up list
Get in touch

Scan it yourself in the demo.

We open a live QR menu for your outlets and follow one order from the phone to the kitchen screen to the folio.

Contact us →